Customer Service
Providers using this tag (32)
Ada
Amazon Connect
Amazon Q
Brandwatch
Coveo
Crisp
Decagon
Facebook Business Manager
Forethought
Gladly
Google Cloud Contact Center AI
Hopper
HubSpot
Intercom
JD.com (Jingdong)
Jira
Kustomer
Lazada
LiveChat
Microsoft Dynamics 365
Salesforce
Salesforce Einstein
Salesforce Knowledge Management
Salesforce Service Cloud
SAP Commerce Cloud
ServiceNow
Sierra
TECO Energy
Webex
Zoho
Zoho Desk
Zoom
APIs with this tag (34)
Ada REST API ada-cx
Amazon Q Connect API amazon-q
Assisted Service Module API sap-commerce-cloud
Brandwatch Engage API brandwatch
Coveo Customer Service API Service coveo
Crisp REST API v1 crisp
Dynamics 365 Customer Service API microsoft-dynamics-365
Einstein Bots API salesforce-einstein
Facebook Messenger Platform API facebook-business-manager
Facebook WhatsApp Business Platform API facebook-business-manager
Gladly App Platform gladly
Gladly Chat SDK gladly
Gladly Help Center gladly
Gladly Lookup API gladly
Gladly REST API gladly
Gladly Sidekick Android SDK gladly
Gladly Sidekick iOS SDK gladly
Gladly Webhooks gladly
HTS Assist (Agentic AI Customer Service) hopper-travel
Intercom API intercom
JD Open Platform Customer Service API jd-com
Jira Customer Service Management REST API jira
Kustomer REST API kustomer
Lazada Chat (IM) API lazada
ServiceNow Account API servicenow
ServiceNow Case API servicenow
ServiceNow Consumer API servicenow
ServiceNow Contact API servicenow
ServiceNow CSM Attachment API servicenow
ServiceNow Interaction Management API servicenow
ServiceNow Trouble Ticket Open API servicenow
Tampa Electric Account API teco-energy
Webex Contact Center webex
Zoom Contact Center API zoom
Score breakdown
Frequency
53.4
log-scaled weighted occurrences
Breadth
2.5
spread across providers
Quality lift
62.3
mean composite of providers using it
Cohesion
34.8
strength of nearest seed neighbor
Related tags
Customer-Support 7 co-occurrences
Contact Center 7 co-occurrences
Support 6 co-occurrences
Conversations 7 co-occurrences
Knowledge Base 5 co-occurrences
Articles 5 co-occurrences
Conversational AI 5 co-occurrences
CRM 10 co-occurrences
Where this tag comes from
Provider tag17
Api tag34